Voter Helpline 2022

Voter Helpline About Voter Helpline App

However, soon we identified 5 core but disparate applications which perfectly made sense for all of us in ECI but hardly made any sense to the voter. For us in the ECI every application was as important as the other and every application justified its independent existence. But in-turn we were sending our hapless voters to five different websites to do the transactions.

Voter Helpline Taking forward its continuous efforts of building an active democratic citizenry in the country, Election Commission of India has undertaken a new initiative by designing a Mobile Application for developing a culture of avid electoral engagement and making informed and ethical ballot decisions among citizens of the country. The app aims to provide a single point of service and information delivery to voters across the country. The app provides following facilities to Indian voters:

• Electoral Search (#GoVerify your name in the electoral roll)
• Submission of online forms for New Voter Registration, shifting to a different the constituency, for Overseas Voters, Deletion or Objection in the electoral roll, correction of entries & Transposition within Assembly.
• Register Complaints related to Electoral Services and track its disposal status
• The FAQ on Voter, Elections, EVM, & Results
• Service & Resources for Voters & Electoral Officers
• Find the Election Schedule in your area
• Find all the candidates, their profile, Income Statement, assets, criminal cases
• Find the Polling Officials and call them: BLO, ERO, DEO and CEO
• Click a selfie after Voting and get a chance to be featured in the Official Voter Helpline App Gallery.
• Download the list of Contesting candidates in PDF format and take the print out.

Now App Download 

 

The Voters never had the convenience of voter centric features delivered through the mobile app. All the services were available either in the physical format or were scattered in various websites and applications. The Voter had to either fill in the physical form or visit the website. Similarly, making the complaint had been an arduous task. As the ECI main website contains the information for all stakeholders, a normal voter had great difficulty in navigation and finding the content.

Voter Helpline App is the comprehensive app for Indian Voters to search their name in the electoral roll, submit forms for voter registration & modification, download their digital photo voter slips, make complaints, find details about the contesting candidates and most importantly see the real-time results of the elections.

The Voter Helpline app has been the most important Mobile app of the Election Commission of India. 53 Million electoral searches have been performed through the mobile app.
With the advent of Booth App, the polling station searches have become very easy and fast by the use of QR code. The Photo Voter slip contains the QR code which is scanned by the Polling Officials in the polling station. Now the Voters can also download their digital photo voter slip from the Voter Helpline Mobile App. The process involves linking up their mobile phone with that of EPIC card. The Digital Photo Voter slips can be shown at the polling station instead of physical photo voter slip.

Features

1. Electoral Search is the paramount feature of Voter Helpline Application, which allows voters to search their electoral roll by entering personal Details, EPIC, or by scanning Barcode. The information can be saved by the voter/ elector to use it as voter slip. He/ she can share this information to their contact list also.
2. Forms (NVSP):
   Submitting the online forms such as New Voter Registration, Update in Details and others, became very easy by the use of Voter Helpline Application.
   1. Types of Forms
      1. Apply Online (New): It allows the new users (Overseas also) to fill the application to register themselves as a Voter.
      2. Transfer/ Shifting: It allows swift transfer/ shifting from one constituency to another to the users.
      3. Deletion: This form helps the users for objecting inclusion or seeking deletion of name in the electoral roll.
      4. Correction Of entries: It allows the voters to change electoral particular through their mobile phone only.
      5. Transposition: It allows the convenience of the relocation of habitation in one constituency from one place to another.
   2. Duplicate Epic: 
      In case of correction in electors details or change in address the user can request to issue a duplicate Photo identity card (EPIC) with his/ her new details.
   3. Status: 
      Real time status of the application can also be viewed by the users on their phone by entering the application id. Each and every step is shown to provide transparency.
   4. Save Form:
      An option to save the form is also available in the application, to allow ease of access to the users on the later date.
3. Complaints (NGSP) :
   The facility of lodging the Grievances online makes the Voter Helpline application more viable and imitating. A Universal Helpline Number 1950 has also been included in the app for those users, who prefer to call and register their complaints.
   1. File Complaints:
      Registering a complaint has never been this easy, but the Voter Helpline App made it a piece of cake for its users. With the convenience of simple clicks, users can file all the Elections or Non- Elections related complaints.
   2. Status:
      The real-time status of the complaints gives transparency.
4. Candidate 
   In order to facilitate the voters/ electors, the application has been expanded and now offers the facility to view all the details of candidates such as Profile, Affidavits, and others. The user can bookmark their favourite candidate to see the step-by-step progress.
   1. Candidate Profile 
      It allows the user to view and download the profile of the contesting candidates in their mobile phones.
   2. Affidavit 
      Original Affidavits can also be downloaded by the users, which have been uploaded by the candidates.
   3. Bookmark 
      App allowed the user to bookmark their favourite candidates to track their progress and get personalized results.
   4. Share 
      The voters can download the profile of the candidate and share the details to their contact list.
5. Result
   Displaying the real-time result on the mobile phone for the first time, was one of the crucial features of this application. It allowed the users to see the authentic results directly on their phone from anywhere. The user can also view the real-time results of his/ her constituency by scanning the barcode of the EPIC card.
6. Search your Polling Officer 
   The application also has an option to search the Booth Level officer, Electoral Roll Officer, District Election Officer, and the Chief Electoral Officer and can make a direct call to them from the app
   1. Call Directly
   2. Schedule of Elections
   3. Navigate Polling Station
7. Selfie Campaig
   The Selfie campaign has been introduced this time to encourage the voters to go and vote. ECI used the social media platform to spread awareness and made it a full-blown phenomenon.
8. Elector Verification Programme(EVP) Campaign
   Electors verification Programme allows electors to verify their details  verify their details, family tagging and collect feedback on polling stations using Voter Helpline App and Electors need to link their mobile number.
9. Personal Vault 
   The Voter Vault facility was provided in the Voter Helpline mobile application by which QR code-based booth slips were available digitally. The voter could display the digital QR code in the polling station and cast the vote.

Process Flow

To use the features of the Voter HelpLine mobile app, voters open the app in mobile and login in the app using mobile number and OTP functionality. The voter can select the feature by clicking on the Home screen as mentioned below –

1. Electoral Search
   1. By Barcode
   2. By Personal Details
   3. By EPIC id
2. Forms(NVSP)
   1. New Registration
   2. Transfer Shifting
   3. Deletion
   4. Correction of Entries
   5. Transposition
3. Forms(NGSP)
   1. File Complaints
   2. Track Status of Complaint
4. Results
   1. Party-wise Results
   2. Constituency wise
   3. Constituency wise trends
5. Electoral Verification Programme
   1. Linking of Mobile with EPIC
   2. Mobile number verification
   3. Search your details
   4. Correction of entries & Verification
   5. Build family Tree
6. Candidate Nomination Status
   1. Parliamentary Constituency/ Assembly Constituency
   2. Contested
   3. Accepted/ Rejected
   4. Withdrawn
7. Selfie Campaign
8. Personal Vault

The outcome of the application

The two innovative ICT applications of Election Commission of India i.e. ‘cVIGIL’ and ‘Voter Helpline App’ developed in-house have won the eGovernance ‘Award of Excellence’ for the year 2019. The award was presented at KiiT, Bhubaneswar. Dr. Kushal Pathak, Director ICT & CISO, ECI and Chief Electoral Officer of Odisha, Sh. Sushil Kumar Lohani received the award on behalf of ECI. These awards were given by Computer Society of India (CSI), Special Interest Group on e-Governance (CSI SIG e-Gov) at KiiT, Bhubaneswar on 17th January 2020.

The statistics speak of its volume and success. Recently, the Election Commission of India solicited voters to actively verify their name in the Electoral Roll and get it corrected. This program was a major success with the following statistics

EVP stats on VHA

Status of EVP program  is as follows from 1st September 2019 to 1st December 2019
( **For states excluding J&K, Maharashtra, Haryana & Jharkhand)